Support
Thank you for using RiseRep Alarm. Please review the information below first.
Alarms
Skip only the next alarm
Turn off the switch for a repeating alarm with selected weekdays. A “Skip next alarm” button will appear. Tap it to skip only the next occurrence; the alarm will automatically resume on the following scheduled day. To disable the alarm completely, leave the switch off without confirming the skip.
The alarm does not ring
- On Android, allow the “Alarms & reminders” and notification permissions. On iPhone, allow notification permission.
- Check notifications, volume, Silent mode, and Focus or Do Not Disturb settings.
- After restarting your device, open RiseRep Alarm once and confirm the next scheduled time.
- On Android, if your device manufacturer provides additional power-saving controls, exclude RiseRep Alarm from those restrictions.
RiseRep Pro and Gems
Prices are retrieved from Google Play or the App Store and displayed in your local currency. If Pro is not reflected, use the same Google Play account or Apple Account and RiseRep account used for the purchase, then try Restore Purchases in the app.
Gem packs are consumable, so a processed purchase cannot be granted again from store purchase history. Signing in to the same RiseRep account synchronizes its unused server balance across devices and operating systems. The app automatically checks for an unfinished purchase when it starts.
You can also review purchases, refunds, and payment methods in the purchase history for the store you used.
Account and data
You can delete the account and app data associated with your sign-in on the account and data deletion page.
Please also review our Privacy Policy and Terms of Service.
Contact
If the issue remains unresolved, include your device model, operating system and version, app version, the action that caused the issue, and the time it occurred.